This category focuses specifically on managers within the industry of any age or discipline who are already showing great potential. Finalists must demonstrate clear evidence of progress to date, and how their skills will be used in the future to take on the most senior roles within the business.

Evidence should show:

• The entrant’s contribution to the business’s success over the 12 months to 12 May 2023
• How the entrant communicates with customers and staff at all levels
• How the entrant has managed budgets, tasks and processes.
  

This category is for the manager who has shown commitment and enthusiasm and an excellent ability to motivate, and how they have made a personal contribution to a small/medium-sized operator.

Evidence should show:

• What improvements and personal contributions the entrant has delivered over the 12 months to 12 May 2023 and how they have made a difference to the business
• How the entrant has managed budgets, tasks and processes
• How the entrant has met, or exceeded, performance indicators that are used to manage their part of the business.

This category is for the manager with proven abilities and who has shown commitment and enthusiasm and an excellent ability to motivate. They have also personally contributed to their organisation.

Evidence should show:

• What improvements and personal contributions the entrant has delivered over the 12 months to 12 May 2023 and how they have made a difference to the business
• How the entrant has managed budgets, tasks and processes
• How the entrant has met, or exceeded, performance indicators that are used to manage their part of the business.
  

This category recognises and rewards the individual or team of individuals that has put their customers’ experience at the forefront of their thinking and intends to keep it there. Entrants must demonstrate an unwavering commitment to the customer and how such an approach has delivered benefits to the business.

Evidence should show:

• How the customer experience has tangibly improved over the 12 months to 12 May 2023
• How the customer experience is measured
• Examples of where a customer’s expectations have been exceeded.
  

This category recognises and rewards the talents of a skilled engineer within a small- or medium-sized operator. Entrants must demonstrate how they have managed complex tasks and processes, met specified targets and shown effective communication skills.

Evidence should show:

• What improvements and personal contributions the entrant has delivered over the 12 months to 12 May 2023 and how they have made a difference to the business
• How the entrant has managed budgets, tasks and processes
• How the entrant has met, or exceeded, performance indicators that are used to manage their part of the business.
  

This category recognises and rewards the talent of a skilled engineer within a large operator. Entrants must demonstrate how they have managed complex tasks and process, met specified targets and shown effective communication skills.

Evidence should show:

• What improvements and personal contributions the entrant has delivered over the 12 months to 12 May 2023 and how they have made a difference to the business
• How the entrant has managed budgets, tasks and processes
• How the entrant has met, or exceeded, performance indicators that are used to manage their part of the business.
  

This category is strictly for the coach operator that has delivered its own coach tourism programme, including holidays and/or day trips. Entrants will display innovation and have derived commercial success through that work, while also delighting their customers and showcasing coach tourism at its finest.

Evidence should show:

• How the business has listened to its existing customers to develop its coach tourism product offering over the 12 months since 12 May 2022
• How the business showcases its coach tourism programme to existing and new customers
• What the business considers when composing its coach tourism programme
• Details of the commercial success that the coach tourism programme has delivered to the business
• Feedback or testimonials from customers and/or partners on the day coach tourism programme.
  
  

This category recognises high-level success where the introduction of the latest technology or technology-related products has delivered quantifiable and significant benefits for the business and its customers. 

Evidence should show:

• Details of the technology or technology-related product that has been introduced by the business over the 12 months to 12 May 2023
• Why it was felt necessary to introduce it
• Details of the benefits that it has brought to the business, its employees or its customers since introduction.
  

This category recognises high-level success where the introduction of the latest technology or technology-related product has delivered quantifiable and significant benefits for the business and its customers.

Evidence should show:

• Details of the technology or technology-related product that has been introduced by the business over the 12 months to 12 May 2023
• Why it was felt necessary to introduce it
• Details of the benefits that it has brought to the business, its employees or its customers since introduction.
  

This category is for the operator with an exceptional commitment to a green agenda. It will provide evidence that will show the nature of the project, idea or innovation and a report on its benefits, including how they have been achieved.

Evidence should show:

• Details of the project, idea or innovation that has been introduced over the 12 months to 12 May 2023
• A description of why it was felt necessary to introduce it
• Details of the benefits that it has brought to the business, its employees or its customers since introduction.
  

This category is for the small coach operator that demonstrates a commitment to quality, innovation and customer service.

Eligibility for this category is strictly dependent on the combined total number of coaches and minicoaches operated, not overall fleet size, and it is open to all eligible businesses regardless of the predominant size of vehicle that they run.

Evidence should show:

• Details of how the business has positioned itself over the 12 months to 12 May 2023 in regard to quality, innovation, training and customer service
• Proof of achievements in those key areas over that period.
  

This category is for the medium-sized coach operator that demonstrates a commitment to quality, innovation and customer service.

Eligibility for this category is strictly dependent on the combined total number of coaches and minicoaches operated, not overall fleet size, and it is open to all eligible businesses regardless of the predominant size of vehicle that they run.

Evidence should show:

• Details of how the business has positioned itself over the 12 months to 12 May 2023 in regard to quality, innovation, training and customer service
• Proof of achievements in those key areas over that period.
  

This category focuses on exceptional performance of small/medium bus operators, with evidence to show exemplary service in every respect.

Eligibility for this category is strictly dependent on the total number of buses operated, not overall fleet size.

Evidence should show:

• Details of how the business has positioned itself over the 12 months to 12 May 2023 in regard to quality, innovation, training and customer service
• Proof of achievements in those key areas over that period.
  

This category is for the large coach operator that demonstrates a commitment to quality, innovation and customer service.

Eligibility for this category is strictly dependent on the combined total number of coaches and minicoaches operated, not overall fleet size, and it is open to all eligible businesses regardless of the predominant size of vehicle that they run.

Evidence should show:

• Details of how the business has positioned itself over the 12 months to 12 May 2023 in regard to quality, innovation, training and customer service
• Proof of achievements in those key areas over that period.
  

This category focuses on exceptional performance of large bus operators, with evidence to show exemplary service in every respect.

Eligibility for this category is strictly dependent on the total number of buses operated, not overall fleet size.

Evidence should show:

• Details of how the business has positioned itself over the 12 months to 12 May 2023 in regard to quality, innovation, training and customer service
• Proof of achievements in those key areas over that period.